Frequently Asked Questions (FAQs)

How do I reset my forgotten password or locked user account?
If you’ve forgotten your password or got locked out due to repeated failed login attempts, visit our Password Retrieval Page, enter your username (email address) and click email new password. You’ll receive an email to your registered account with notification about a new password.
* Partners, Fuse account is tied to your partner portal. So reset your partner account password for accessing Fuse.   
** Fortinet employees, Fuse account is tied to your LDAP account.  Email MIS to reset your Fortinet OA password.


How do I change my current password?
Sign in to your Fuse User Account and click on change password.
* Partners, Fuse account is tied to your partner portal. So change your partner account password instead.   
** Fortinet employees, Fuse account is tied to your LDAP account.  So, change your Fortinet OA password instead.

How do I register?
It's easy to register! To begin, visit our Fuse community home page. Click on the Registration link and create a username with a valid email address. You’ll receive an email with a link to complete the registration. 
* Fortinet partners and employees need not register. Please proceed to login. 

How do I log in?
Visit the Fuse Community home page and login with your registered username (email address) and password.
* Fortinet partners should use their Partner Portal credentials to access fuse. 
** Fortinet Employees should use their Fortinet OA credentials to access Fuse. 

How do I login with my Fortinet accounts like support? 
Users who have a Fortinet support account are required to register on FUSE.

How do I edit/update my profile?
To update your Fuse user account, sign in to the Fortinet User Account Portal.

To update your Fuse community profile, log in to Fuse, hover on My Options in the top right corner, and in the dropdown, click My Profile. Then click on the Edit Profile icon on the left.

How to add/change my avatar?
On the My Profile page, under the Options menu on the right hand side, click on My Picture and  upload or update your image.

What does Follow or Connect mean?
Following someone is more of a one-way relationship that simply means you can view their activity on your Activity Stream tab. Following someone is instantaneous, and does not require them to accept.

Connecting with someone is more like adding them as a friend on Facebook, and similar to that process, they must accept your request before you will be connected. Similar to Following, you’ll be able to see their activities but you’ll also be able to see more details about them on their MyPage. When connecting, you can also apply a label to your connection, like Colleague or Friend.

How to connect or follow users
To follow or connect to a user, go to his/her user profile page and click on the '+' icon on the right.  A pop-up window opens with options to Follow or Connect.

Alternately, you can also follow users by clicking on the + Follow icon next to the user image on the forum threads.

How can I track all my connections?
Once you start adding more and more people to your network, you can easily keep up with all of them from your My Network page, which you can access by selecting My Network from the My Options menu.

What are Subscriptions?
You can subscribe to the Forum topics that interest you most, enabling you to receive posts to that topic via email, using the delivery method of your choice. Once you have subscribed to a forum category/topic, you can edit your delivery options, set subscriptions to vacation while you are away, or delete the subscriptions you no longer wish to receive. 

What are Favorites?
Favorites allows you to mark your favorite topics of interest across the site. When you login, you can view those topics and anything recently added on a single window.  You would also receive notifications for recently added content depending on the notification period you choose.  Any content area on the site, such as forums, files, blogs, communities, issues, and wikis, can be marked as a favorite. To access all your favorites, click My Options in the  header and click My Favorties from the drop down. 

How can I subscribe/Favorite forum content?
There are several ways to subscribe/Favorite content.

Forum Level: To subscribe to all content posted to the forum, click on the envelope icon on the left, and select your subscription type on the pop-up screen. To favorite, click on the heart icon and select the notification period on the pop-up screen. 

Thread Level: Just like with the Forum Level subscriptions. you subscribe to the entire forum, or just subscribe or favorite the thread by clicking on the respective envelope and heart icons on the left. 

My Subscriptions: From the More Options dropdown menu in the right side of the header, click My Subscriptions. Click on the “+” icon on the left side to add subscriptions

How do I manage my subscriptions? 
From the More Options  dropdown menu in the right side of the header, click My Subscriptions. Here you can edit your current subscriptions.

What is RSS?
RSS stands for "Really Simple Syndication,” and is a great alternate format for receiving information. With an RSS feed, you subscribe to the feed using the reader or aggregator of your choice. The news reader or aggregator can then "subscribe" to the feed, which means they download lists of items at an interval, and present them to you in your news reader. A feed might contain a list of story headlines, a list of excerpts from the stories, or all the files posted in a topic. All feeds will have a link back to the site, so if you see a headline, post, or file you like, you can click on the link for that piece of content, and will be taken to the site to view it, requiring you to log in.

How can I subscribe to RSS?
Just like with the Favorites, you can subscribe to RSS feeds by clicking on the RSS icon wherever it is enabled.

How do I setup RSS feed?
Before using RSS Feeds, you must download a news reader or set up your browser or email application to do this. A list of readers and aggregators can be found at

How do I bookmark links?
To bookmark a certain page on the community, simply click on the  Add this page under the My Links dorpdown menu in the header. You can also access all your site bookmarks from here. 

What are Files?
Files module is a repository of file libraries that users can access to view and download files other users have added. Upload files to share with other users, including images, text and Word documents, PDFs, and even videos.

What is a User Group?
An organized group of local customers who meet on a regular basis to network, learn, and share best practices

Who can join?
Anyone! It’s Free!

What if there isn’t a group in my region?
First, check to see if there is a User Group in a nearby region to yours that you would be able/willing to travel to. If not, there is the possibility of starting a new User Group

How can I start a group?
There must be an interest for a User Group in the area before one is able to be created. A basic number of customers/companies should be interested to be a part of the group before it can officially become a User Group

What are the benefits of a User Groups?
Network, learn and share best practices.  Find answers and solutions to challengesa nd get latest information.

How do I get notified of upcoming User Group meetings in my area? 

Become a member of the User Group in your area and subscribe to the forum topic. Once you have done so, you will be notified whenever something is posted on Fuse pertaining to that group

Fuse is a community of real people who collaborate on answers, solutions, and ideas about the products and services they love — and the ones they wish were better. We invite you to make your mark here, but we do have a few rules — as few as possible. For everyone’s sake, we are committed to enforcing these guidelines.

Be yourself
People will respect you more, engage with you more often, and treat you like a real person if you use your actual identity here. Have the courage to be you — instead of “Riot Grrrl 72″. While not mandatory, we think you’ll have a much better online experience when you stand behind your actual words.

Win friends and influence people
Get noticed! Fuse is designed for discovery, direct involvement, and personal recognition. Connect with people around your mutual interests. Talk about what you care about — your passions — in a way that reflects who you are.

Tell it like it is
We’re into transparency, honesty, and truth. Don’t misrepresent yourself or lie about your identity, affiliations, or age. This community is based on the contributions of real people who put their reputations on the line. Be one of them. Ask tough questions and reward the candor of others.

Have (good, clean) fun!
We’re cheerleaders for any activity that encourages the spirit of fun, so long as it doesn’t hurt other people. Please, no blonde jokes — or any words or images that comes at the expense of others. Be sensitive to other users around you, and, in general, don’t post sexual or violent material. Those things kill conversations, just like in real life.

Be constructive
Professional critics have something to teach us: they foster healthy conversation and debate without ever attacking people personally. Think about that when responding to others, and ask yourself the question: Would you say it to their face?

Spread the wealth
Make the community a richer place by sharing your experience and insight. You may have the perfect answer to someone else’s burning question. This is the substance of Fuse. It’s how you give back to the community.

No sell zone
This is a community, not a place to make a deal. It’s okay to talk up the products or services you love (or sell), but only if it’s relevant to the conversation. If you’re here to plant a ton of links to your Web site without doing much else, your posts will be removed by a moderator.

Don’t publish copyrighted materials
Make sure you have the right to publish any content you post to Fuse, and don’t violate the privacy of others.

Be fruitful, but don’t multiply
Don’t create multiple accounts to violate these guidelines, game the system, or harass and deceive other users.

When and why forum threads are locked?
A thread will be locked if it has not been replied to in 6 months (six months from the last comment). A thread will be locked if it has been marked as solved and has not been replied to in 1 month (1 month from the last comment). A thread with no replies will stay open indefinitely.

Have any other questions?
If you have any other questions that need to be answered, please send us an email.